Check Your Browser Settings
Some browsers allow you to select a default camera for web applications.
Navigate to your browser’s settings and look for “Permissions” or “Camera” settings.
If available, choose your preferred camera as the default.
Manually Disable Other Cameras
If your browser does not provide an option to select a default camera, you can manually disable or disconnect any other cameras.
Most computers have a Device Manager (Windows) or System Preferences > Security & Privacy (Mac) where you can disable built-in or external cameras.
Ensure Camera Permissions Are Enabled
Make sure your browser has permission to access the camera.
If prompted, grant access to the correct camera when using our application.
Restart Your Browser or Device
After making changes, restart your browser or computer to ensure the settings take effect.
If you continue to experience issues, contact our support team at [email protected] or call 800-996-3581 for further assistance.